This session was designed for a PharmaCo who were supporting a public health campaign, centered around patients who were self-managing their continence problems by purchasing pads from pharmacies. The company highlighted the need for pharmacists and their support staff to have training to improve their confidence when engaging patients who may be embarrassed, in order that appropriate sign-posting could take place.
In addition to the training, which involved delivery and group exercises, we designed a pharmacy audit and a support resources to help with completion of CPD cycles following the event.
This was another successful session that has been used in two areas in the Midlands.